What is the purpose of the 'Assess' step in knowledge management?

The 'Assess' step in knowledge management is fundamentally about evaluating existing knowledge and processes. This step is critical because it determines the current state of knowledge within an organization, identifies gaps or redundancies, and helps in understanding how knowledge flows through the organization. By conducting this evaluation, an organization can make informed decisions about where to focus its efforts in acquiring or developing knowledge, improving processes, and ensuring that the right information is available to support decision-making and operational efficiency.

This assessment forms the foundation for effective knowledge management by providing insights that drive subsequent steps, such as planning for improvements, addressing training needs, or enhancing resource allocation. Without this evaluative step, organizations risk operating with incomplete or inaccurate information, which can hinder performance and innovation.